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2017 is here and it promises to be an exciting and a challenging year. A year of digital innovations, data disruption, AI bots, Proximity and much more! 2016 was an eventful year with breakthroughs like chat bots revolutionizing the way we interact with our customers and Artificial Intelligence playing a role of intelligent CRM in the form of Salesforce’s Einstein or that of an obedient assistant in the form of Google assistants, both with an élan. Indeed our expectations from the New Year are skyrocketing!

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